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TERMS AND CONDITIONS
M&K Medical of Charlotte, PLLC
Effective Date: 12/08/2025
1. Acceptance of Terms
By accessing or using this website, scheduling services, submitting forms, or communicating with M&K Medical of Charlotte, PLLC (“M&K Medical,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions and all applicable laws and regulations.
If you do not agree, you may not use this website or our services.
2. Medical Disclaimer
Content provided on this website is for informational purposes only and does not constitute medical advice, diagnosis, or treatment.
No provider–patient relationship is created by website use, form submission, text message, email, or phone communication.
Medical services are provided only after an in-person or telehealth evaluation and appropriate informed consent.
Always consult a qualified healthcare provider regarding medical concerns.
3. Eligibility
You must be 18 years or older to use this website or receive services unless otherwise permitted by law with appropriate guardian consent.
4. Services & No Guarantees
M&K Medical provides medical and aesthetic services including, but not limited to, men’s health and wellness procedures.
- Results are not guaranteed
- Individual outcomes vary
- All services rendered are subject to signed informed consent
- Services performed are final unless otherwise required by law
5. Payments, Fees & Refund Policy
All pricing, payment terms, and refund policies are disclosed separately and governed by signed agreements and consents.
Unless otherwise stated in writing:
- All services rendered are final
- No refunds for completed medical services
- Promotional offers may contain restrictions
6. Financing & Third-Party Services
We may offer or reference third-party financing providers. M&K Medical does not control and is not responsible for third-party policies, approvals, or decisions.
7. Website Use Restrictions
You agree not to:
- Use the site for unlawful purposes
- Attempt to access secure areas without authorization
- Transmit harmful code or interfere with site functionality
- Misrepresent identity or intent
8. Intellectual Property
All content, logos, branding, images, text, and materials are owned by or licensed to M&K Medical and may not be reproduced without written permission.
9. Limitation of Liability
To the fullest extent permitted by law, M&K Medical shall not be liable for indirect, incidental, or consequential damages arising from use of this website or services.
10. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
11. Changes to Terms
We reserve the right to update these Terms at any time. Continued use constitutes acceptance of revised Terms.
12. Contact
M&K Medical of Charlotte, PLLC
info@mandkmedicalcharlotte.com
704 - 800 - 4015
PRIVACY POLICY
M&K Medical of Charlotte, PLLC
Effective Date: 12/08/2025
1. Overview
M&K Medical of Charlotte, PLLC respects your privacy and is committed to protecting your personal and health information in compliance with applicable laws, including HIPAA where applicable.
2. Information We Collect
We may collect:
Personal Information
- Name
- Phone number
- Email address
- Date of birth
- Payment or billing details (processed securely)
Health Information
- Medical history (when applicable)
- Treatment-related information
- Intake forms and consents
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
3. How We Use Information
We use your information to:
- Schedule appointments
- Provide medical services
- Communicate about care, billing, and services
- Send appointment reminders and follow-ups
- Send marketing messages only with consent
- Comply with legal obligations
4. SMS TEXT MESSAGE COMMUNICATIONS
Opt-In Consent
By submitting your phone number through our website, forms, scheduling tools, or other communication channels, you expressly consent to receive text messages from M&K Medical of Charlotte, PLLC, including:
- Appointment reminders
- Care coordination messages
- Billing notifications
- Promotional or marketing messages (if opted in)
Message frequency varies.
Message & Data Rates
Message and data rates may apply.
Opt-Out
You may opt out at any time by replying:
- STOP
After opting out, you will no longer receive SMS messages unless you re-opt-in.
For help, reply:
- HELP
No Condition of Purchase
Consent to receive SMS messages is not a condition of purchasing services.
Supported Carriers
SMS services are supported by major U.S. carriers; carrier availability is not guaranteed.
5. A2P / 10DLC Use Disclosure
Text messages may be sent using an automated system in compliance with A2P 10DLC regulations. Consent records are maintained.
6. Sharing of Information
We do not sell your personal information.
We may share information with:
- Licensed medical providers involved in care
- Billing and payment processors
- SMS, email, and scheduling vendors
- Legal or regulatory authorities when required
All vendors are required to maintain appropriate safeguards.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. HIPAA Compliance
Protected Health Information (PHI) is handled in accordance with HIPAA. Patients may request access, corrections, or disclosures as permitted by law.
8. Cookies & Tracking
We may use cookies or similar technologies to improve website functionality and analytics. You may disable cookies through your browser settings.
9. Data Security
We implement administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure.
10. Your Rights
You may:
- Request access to your information
- Request corrections
- Withdraw marketing consents
- File privacy complaints
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes become effective upon posting.
12. Contact Information
For privacy questions or requests:
M&K Medical of Charlotte, PLLC
info@mandkmedicalcharlotte.com
704 - 800 - 4015
If you have any questions regarding privacy, please read our privacy policy:
https://mandkmedicalcharlotte.com/terms-%26-privacy-policy
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive it weekly. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Carriers are not liable for delayed or undelivered messages.
You can cancel the SMS service at any time. Just text "STOP" to the (704) 228-6994. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at leads@mandkmedicalcharlotte.com or call/text (704) 228-6994.